INTRODUCING OUR TECHNICAL SUPPORT

It is important to us that your production processes go smoothly

Laser systems from ALPHA LASER are tools for everyday use, they are usually subject to high mechanical stresses
and meet the highest quality standards. But one thing is for certain: the quality of service may not be second-best to the quality of the product.

Our Service Quality

In our opinion, good service is the ability to respond individually to support inquires and to act quickly if maintenance is needed or if
damage has occurred. To make sure of this, ALPHA LASER has well-trained service staff and offers a comprehensive range of services.
We have a solution to any problem, because we want to help you provide good work.

In order to be able to also react appropriately and quickly in the future, we as a team rely on a mix of experience and responsiveness as well as continuously
introducing new ideas – with the customer's unique requirements in mind at all times. Our objective at ALPHA LASER is to optimally support you through the entire
product life cycle.

Telephone
support

You can reach us for service requests Mon. - Thurs. from 08.00 - 17.00 and Fri. from 08.00 - 15.00 under

Phone +49 (0) 89 / 89 02 37-400
Please have your machine type and the S/N ready.

Telephone support

Do you need technical support to rectify a fault on your laser system? Do you have questions about installing spare parts or error messages? Our service staff will be happy to help and advise you. In many cases, a diagnosis based on specific questions is enough to ensure that faults can be rectified in the shortest possible time. You can reach us during the specified business hours by telephone and e-mail or as remote maintenance via Remote Support and Teamviewer.

Repair service

Machine components are repaired at our premises, laser systems can also be repaired at your premises - you decide.

Tel: +49 (0)89 / 89 02 37-400
Please have your machine type and S/N ready.

Reparatur Service

Egal ob Wartung, Überprüfung oder Instandsetzung - unser Reparatur-Service findet kostenoptimiert und unter Rücksprache mit unseren Kunden statt. Nach der Fehlerdiagnose folgt ein unverbindliches Angebot. Unter Verwendung von ALPHA LASER Originalersatzteilen bieten wir eine Reparatur auf Neugeräteniveau. Maschinenkomponenten werden bei uns im Haus repariert. Ihr Lasersystem gerne auch bei Ihnen vor Ort oder bei uns – Sie entscheiden.

Kontaktieren Sie uns, wir helfen Ihnen gerne weiter.